WhatsApp has 400 million users in India, but no fix for its fake news problem

An Indian newspaper vendor reading a newspaper with a full back page advertisement from WhatsApp intended to counter fake information, in New Delhi on July 10, 2018. WhatsApp is struggling to stem the tide of fake news in India, its biggest market. In …

Hackers can fake WhatsApp messages that seem like they’re from you

A WhatsApp security vulnerability was revealed that could allow someone to intercept or manipulate messages within personal conversations in the app. A 2018 report from Check Point Research found three vulnerabilities within the app.

Zendesk puts Smooch acquisition to work with WhatsApp integration

Zendesk has always been all about customer service. Last spring it purchased Smooch to move more deeply into messaging app integration. Today, the company announced it was integrating WhatsApp, the popular messaging tool, into the Zendesk customer service toolkit. Smooch was an early participant in the WhatsApp Business API program. What that does in practice […]