Every other expense in my life has gone digital, but the most significant purchase I’ve ever made required hundreds of signatures and several handwritten checks delivered in person.
Today, companies can capture intent data through conversational interfaces for proactive customer interactions and hyper-personalized experiences.
Google has long been known as the leader in email, but it hasn’t always been that way. In 1997, AOL was the world’s largest email provider with around ten million subscribers, but other providers were making headway. Hotmail, now part of Microsoft Outlook, launched in 1996, Yahoo Mail launched in 1997 and Gmail followed in […]